201 Ways to Turn Any Employee into a Star Performer arms managers with the strategies they need to deal with the full range of employee problems - including tardiness, low-quality work, constant complaining, and much more. Consultant Casey Hawley's unique approach to personnel problems replaces harsh discipline with positive, goal-oriented tactics that turn failing employees into team players. This straightforward guide gives managers the tools and training to: * Identify problems before they become serious * Develop the art of constructive feedback * Deal with defensive reactions from employees * Understand which problems need to be managed and which ones don't * Uncover the cause of a problem and help an employee talk about it * Foster discussion in group conflict situations • Create goals for employee improvement * Follow up on employee progress