The Hands-On Project Office: Guaranteeing ROI and On-Time Delivery provides thoroughly tested processes and techniques that harried IT managers can immediately apply to improve IT deliverables. It is a practitioner's handbook, providing simple, deployable frameworks, practical tools, and proven best practices for successful IT service and project delivery management. It helps IT executives obtain reasonable levels of economy, consistency, and reliability in the execution of projects. After reading this text, IT managers will be able to coordinate their work efforts, hold their own teams accountable, and communicate the impact of effective IT delivery.