Taking a step-by-step approach to systems analysis, this text provides a guide to all the essential techniques necessary for successful systems development, suitable for HND and first-year undergraduate students on computing courses approaching the subject for the first time. Two case studies run throughout the text illustrating the real-life applications of systems development, and a further teaching case study is provided at the end. Written in a humorous and lively style, students should find this book a valuable learning tool. It is also accompanied by a dedicated lecturer and student web site.