Книга Customer Care Excellence: How to Create an Effective Customer Focus Customer Care Excellence: How to Create an Effective Customer FocusКниги Бизнес книги Автор: Sarah Cook Год издания: 2008 Формат: pdf Издат.:Kogan Page Страниц: 280 Размер: 1,3 Мб ISBN: 0749450665 Язык: Английский0 (голосов: 0) Оценка:Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.