A well-written, highly practical guide to achieving organizational effectiveness at the work team level. The authors present a methodology that brings out the views and issues of core customers, employees, and owners. Part I provides a framework for measurement. Part II address five key areas that matter: trust, leadership, teamwork, performance, and profit. The book provides numerous examples, figures, and exercises.



This is a highly valuable work that gives sound guidance, and provides a clear, actionable approach for achieving results. Very highly recommended.