I am a oonsultant with small businesses and I am constantly being called on to help with getting the team on board. Communication is frequently a problem. The four part test, see it, own it, solve it and then do it, has become a stable part of my vocabulary. The See It part is so crucial. We think we have asked or stated the problem clearly, until we follow up and find that we are missing key components. That part alone has been worth the price of the book. The three books in the series have been three of the best books I have read on this topic.