This book presents a solid foundation for what IBM is calling "Services Science" and SAP "Business Process Platforms."



The basic argument is that if you are thinking "outside-in" about creating a customer-centric business then you need to think about services. Customers buy services.



Making the linkage between services that customers (or employees) use and the business processes that companies actually automate using enterprise applications is the fundamental contribution of this book. The authors use numerous case studies to illustrate how services-centric business go about architecting their blueprints.



Highly recommend this book for anyone who is interested in understand the architecture of a services driven business.