The message this book delivers can be summed up with "communicate with others as you would like them to communicate with you."



Incredible book that breaks down the components for engaging in uncomfortbable and/or important conversations. As the authors state, you must "First Start with the Heart". By that, they provide a baseline that requires you to understand what you want and don't want when engaging in crucial conversations.



I enjoy the fact the book does provide explicit methods when dealing with others during crucial dialogue, and while it is quite a bit of information to absorb, they segment it in a way that can be easily retained.



Even if you feel you are adept with your communication skills, I assure you there are nuggets that can be found within this book that will only enhance your ability to strategically dialogue.



It is very well written, and a fairly quick read--although the authors do encourage you to practice their methods slowly as you work your way through the book.