In this age of technological breakthroughs, the personal aspect of doing business on the phone remains one of business's most important tools. This guide provides helpful suggestions and strategies for making cold calls, warm calls, collecting debts, structuring a sales call, overcoming objections, making a good first impression, and dealing with angry customers. Workers and managers alike will find this simple, user-friendly guide to phone etiquette and success helpful and easy to apply to their current phone tactics.