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ASQ's Quality 101 self-directed learning program introduces quality concepts and tools to employees new to quality and to those with some previous background in quality. Quality 101 is based upon ASQ's Body of Knowledge (BoK) for the Certified Quality Improvement Associate (CQIA) certification exam, and it is an excellent preparation resource. Companies looking to satisfy basic quality training requirements should consider this program, as well as ASQ's Quality Basics, as an easy way to train varied audiences. Upon completion of Quality 101, you will:Have increased expertise in the practices and principles of quality.Understand the concepts of total quality management and process improvement.Be able to define seven commonly used quality tools and understand how they are used in problem solving for quality control or improved quality.Be prepared to sit for ASQ’s Certified Quality Improvement Associate certification exam.